Orders are dispatched within 24 hours and typically arrive within 4–8 business days in the UK and most of Europe, and 7–14 business days internationally. Every order includes tracked shipping.

Yes — every single order ships free worldwide with no minimum spend required. No hidden charges at checkout.

Yes. We ship to over 100 countries worldwide. All orders include free tracked shipping regardless of your location.

Once dispatched, you'll receive an email with your tracking number and a direct link to follow your parcel in real time.

If your order hasn't arrived within the estimated timeframe, please contact us with your order number and we'll investigate straight away.

We accept returns within 14 days of delivery under two conditions: (1) the item arrived faulty or damaged, or (2) the item is completely unopened and unused in its original sealed packaging. We cannot accept returns on opened or used products unless they are faulty.

Contact us within 14 days of receiving your order with your order number and a description of the issue. For faulty items, please include a photo or video. We'll respond within 24 hours with return instructions. Do not send items back without contacting us first.

Once we've received and inspected the returned item, refunds are processed within 5–7 business days back to your original payment method. You'll receive a confirmation email once processed.

Please contact us with a photo or video of the damage within 14 days of delivery and we'll send a replacement or issue a full refund.

Return postage is the customer's responsibility unless the item is confirmed faulty or damaged, in which case we will cover the cost.

No — our steam cleaners use only tap water. High-temperature steam (up to 105°C) kills 99.9% of bacteria and removes grease, limescale and mould without any products. Completely safe for homes with children and pets.

For quick daily tasks, the 620ml model (£31.99) heats up in 15 seconds and is perfect for kitchens and bathrooms. For larger homes, the 2.0L model (£39.99) offers 60 minutes of continuous steam. If you also want to clean floors, the 2-in-1 steam mop (£49.99) does everything in one. See our full comparison here.

All models are ready in 15–30 seconds. Fill the tank with tap water, switch on, and you're ready to clean.

Kitchen tiles and grout, bathroom surfaces, ovens and hobs, windows, sealed floors, upholstery, car interiors and more. Always test on a small area first on delicate surfaces.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Shop Pay. All transactions are secured with SSL encryption.

Orders can be amended or cancelled within 12 hours of being placed. Contact us with your order number as soon as possible. After 12 hours, your order may already be in fulfilment.

Enter your code at checkout in the discount box and click Apply. New customers can use GRABIT10 for 10% off their first order. We also run seasonal promotions — keep an eye on our announcement bar for the latest deals.

Yes. Our checkout is fully secured with SSL encryption and all payment data is handled by trusted, PCI-compliant processors. We never store your card details.

Use our contact page and we'll respond within 24 hours, Monday to Friday.

All Grabit products come with a manufacturer's guarantee covering defects in materials and workmanship. If something goes wrong, contact us and we'll sort it out.

We manage stock carefully to maintain quality standards. Sign up to our newsletter to be notified when products are restocked.